General Terms & Conditions (GTC)

Applicable to the sale and sourcing of gemstones, jewellery and related services

Provider / Seller

Kaliris [Kaliris AG]
Registered address: Kägiswilerstrasse 17, 6060 Sarnen, Switzerland
Commercial register / UID: CHE-192.949.562
Email: info@kaliris.swiss · Website: https://kaliris.swiss

1. Scope and Definitions

1.1 These General Terms & Conditions (“GTC”) govern all offers, sales, deliveries and services provided by Kaliris AG (“Kaliris”, “we”, “us”) to its clients (“Client”, “you”).

1.2 The GTC apply in particular to: (i) the sale of gemstones (loose stones) and jewellery; (ii) bespoke / commissioned jewellery and related services; (iii) sourcing, curation and concierge services related to gemstones and jewellery.

1.3 Any deviating terms of the Client apply only if expressly accepted in writing by Kaliris. Individual agreements (including offer letters, invoices, memo agreements, delivery notes) prevail over these GTC in case of conflict.

1.4 If a Client acts as a consumer, mandatory consumer-protection rules (if any) remain unaffected.

2. Offers, Product Information and Availability

2.1 Product images, renderings and descriptions (including colour, clarity and measurements) are indicative. Gemstones and handcrafted items may show natural and/or manufacturing-related variations.

2.2 Certificates, grading reports and origin/treatment opinions are, unless otherwise stated, issued by independent gemmological laboratories. Such reports reflect the laboratory’s assessment at the time of examination.

2.3 Unless explicitly designated as binding, our offers are non-binding and subject to availability, prior sale and/or confirmation.

3. Contract Formation (incl. online/remote ordering)

3.1 A contract is concluded when Kaliris confirms the Client’s order in writing (including by email) or delivers the goods / starts the agreed service.

3.2 Where an order is placed through electronic means, Kaliris will provide appropriate technical means enabling the Client to recognise and correct input errors before submitting an order, and will send an electronic order confirmation after the order is placed.

3.3 Kaliris may reject orders at its discretion, in particular where compliance checks are incomplete, payment is not secured, or delivery is not feasible.

4. Prices, Taxes and Additional Charges

4.1 Prices are stated in Swiss Francs [CHF] unless indicated otherwise. For consumer-oriented offers, prices are communicated transparently, including applicable value-added tax (VAT) where legally required, and excluding (or including) delivery costs as stated in the offer/invoice.

4.2 Any customs duties, import VAT and comparable public charges for cross-border deliveries are borne by the Client unless expressly agreed otherwise.

4.3 Kaliris may adjust prices for bespoke works or sourcing mandates if specifications change or if agreed inputs (e.g., metal price, stone selection, logistics/insurance) materially change; any such adjustment will be communicated for approval.

5. Payment Terms

5.1 Unless otherwise agreed, invoices are payable in full prior to delivery. For bespoke works, Kaliris may require a non-refundable advance payment/deposit and milestone payments.

5.2 Payment methods accepted are set out in the invoice or checkout process (e.g., bank transfer, card payment). Any third-party fees (bank charges, FX fees) are borne by the Client unless agreed otherwise.

5.3 In case of late payment, statutory default interest and reasonable collection costs may be charged. Kaliris may suspend performance until all due amounts are settled.

6. Delivery, Collection, Shipping and Risk Transfer

6.1 Delivery dates are indicative unless expressly agreed as binding.

6.2 Shipping, insurance and handover modalities are agreed per order. Kaliris may use specialised logistics providers.

6.3 Unless mandatory law provides otherwise, the risk of loss or damage passes to the Client upon handover of the goods to the carrier/shipping provider or, for collection, upon handover to the Client (or their authorised representative).

6.4 The Client must ensure secure receipt and appropriate storage conditions for gemstones and jewellery upon delivery.

7. Inspection and Notice of Defects

7.1 The Client must inspect delivered goods promptly upon receipt and notify Kaliris in writing of any defects without undue delay.

7.2 Hidden defects must be notified promptly after discovery. If the Client fails to notify in due time, the goods are deemed approved, subject to mandatory law.

7.3 Transport damage must be documented immediately upon receipt (photos, carrier report) and reported without delay.

8. Warranty, Authenticity and Certificates

8.1 Kaliris warrants that goods are as described in the relevant written offer/invoice and, where applicable, correspond to the accompanying laboratory certificate(s).

8.2 Unless expressly agreed in writing, Kaliris does not provide a guarantee of future value, price development, liquidity or investment performance of gemstones or jewellery. Any market information is non-binding.

8.3 Natural gemstones can exhibit inclusions and features typical to their formation. Minor deviations in colour perception may result from lighting, settings, photography and display calibration and do not constitute defects.

8.4 If a defect is proven and timely notified, Kaliris will, at its option and within the limits of mandatory law: repair, replace, or provide an appropriate price reduction. Rescission is excluded for minor defects.

9. Bespoke / Commissioned Jewellery and Services

9.1 Commissioned works are produced based on Client-approved specifications (e.g., design drawings, stone selection, metal, size). A written approval (including email) triggers production.

9.2 After approval and start of production, cancellations or material changes are possible only with Kaliris’ consent and may result in costs for work performed, materials ordered and third-party services.

9.3 Handmade production tolerances and minor variations are customary and do not constitute defects if the piece corresponds to the approved specifications in all material respects.

9.4 Unless otherwise agreed, bespoke goods are excluded from voluntary return/exchange policies.

10. Returns and Withdrawal

10.1 Swiss law does not provide a general statutory right of withdrawal for online purchases.

10.2 Any voluntary return, exchange or buy-back is granted only if expressly agreed in writing by Kaliris for the specific transaction and subject to the conditions stated therein.

10.3 Where mandatory foreign consumer rights apply due to the Client’s habitual residence and the nature of the transaction, such rights remain unaffected.

11. Retention of Title

11.1 Goods remain the property of Kaliris until full payment of all claims arising from the contract (including ancillary costs).

11.2 Where legally required for effectiveness, the Client authorises Kaliris to register a retention of title at the Client’s domicile and undertakes to provide the information and declarations necessary for such registration.

12. Compliance, Due Diligence, Sanctions, Export/Import

12.1 Kaliris complies with applicable Swiss and international regulations, including trade, export/import and sanctions rules. Kaliris may refuse or cancel performance if compliance would be compromised.

12.2 Kaliris may request information and documentation to perform due diligence (e.g., identity verification, beneficial owner information, source-of-funds confirmations) where required or appropriate, in particular for high-value transactions and/or where cash payments are involved.

12.3 The Client confirms that the transaction is not intended to violate applicable sanctions, anti-money laundering or anti-corruption rules and that the goods will not be used for illegal purposes.

13. Liability

13.1 Kaliris is liable for damages only to the extent of intent or gross negligence. Liability for auxiliary persons is excluded to the extent permitted by law.

13.2 Liability for indirect or consequential damages (e.g., loss of profit, loss of value, pure economic loss) is excluded to the extent permitted by law.

13.3 Mandatory statutory liability (e.g., for personal injury) remains unaffected.

13.4 Any liability is in any event limited to the purchase price of the affected goods or the fee paid for the affected service, unless mandatory law requires otherwise.

14. Intellectual Property

14.1 All rights in designs, sketches, renderings, photographs and other materials created or provided by Kaliris remain with Kaliris (or its licensors).

14.2 The Client may use such materials solely for evaluating and using Kaliris’ services. Any further use (including reproduction or sharing with third parties) requires Kaliris’ prior written consent.

15. Data Protection

15.1 Kaliris processes personal data in accordance with applicable Swiss data protection law (including the revised Federal Act on Data Protection in force since 1 September 2023) and, where applicable, other mandatory regimes (e.g., GDPR).

15.2 Details on categories of data, purposes, retention periods and Client rights are described in our Privacy Policy: https://kaliris.swiss/privacy.

15.3 For compliance and security reasons, Kaliris may retain transaction and due diligence records as required by law and internal governance.

16. Confidentiality and Discretion

16.1 Kaliris treats Client information, transactions and communications as confidential and shares them only as necessary for performance (e.g., laboratories, logistics/insurance providers) or where required by law or authorities.

16.2 The Client shall keep confidential any non-public information received from Kaliris, including pricing, sourcing arrangements and third-party identities, unless disclosure is required by law.

17. Amendments and Severability

17.1 Kaliris may amend these GTC for future transactions. The version applicable is the one referenced at the time of contracting.

17.2 If any provision of these GTC is invalid or unenforceable, the remaining provisions remain in force. The invalid provision will be replaced by a valid provision that comes closest to the economic intent.

18. Governing Law and Jurisdiction

18.1 These GTC and any contracts governed by them are subject to substantive Swiss law, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG), unless mandatory law provides otherwise.

18.2 The exclusive place of jurisdiction is Sarnen (OW), Switzerland, unless mandatory law provides otherwise.

Kaliris — Rarity, Trusted.